Northern PA & Southern NY — Managed IT Services

Run With The
Wulfpak.

Proactive monitoring, managed infrastructure, and responsive support for small businesses. We handle your technology so you can focus on your business.

25+
Years Experience
8
Service Areas
4hr
Critical Response SLA
$49
Monitoring From

Comprehensive IT Services
Tailored to Your Business

From day-to-day helpdesk support to full infrastructure architecture — we build, deploy, and support technology that works.

🖥️

Managed IT Services

Proactive monitoring, remote support, helpdesk access, and on-site visits. We handle the day-to-day so you don't have to.

🛡️

Cybersecurity

Security assessments, penetration testing, compliance auditing, and incident response from a CISSP-certified team.

📊

Infrastructure Monitoring

Real-time Zabbix-powered monitoring with email and SMS alerting. We know about problems before your customers do.

🌐

Network Installation

Structured cabling, routing and switching, Wi-Fi deployment, VPN, and ongoing network administration.

🏗️

Infrastructure & Virtualization

Server architecture, Proxmox virtualization, containerization, and cloud migration for scalable, resilient systems.

⚙️

Automation & Scripting

Ansible playbooks, Bash and Python scripting, and infrastructure-as-code to eliminate repetitive manual tasks.

🤖

AI Solutions

Local LLM deployment, AI-powered workflow automation, and intelligent business tooling — your data stays on-site.

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General IT Support

Workstation setup, hardware procurement, software configuration, and day-to-day IT operations support.

Predictable IT. Flat Monthly Pricing.

No surprise invoices. No ticket queues. Just straightforward managed services with transparent pricing and a real person who picks up the phone.

Essential
$149/mo
Perfect entry point for businesses that want visibility and basic support without a full commitment.
  • Pulse internet monitoring (up/down alerts)
  • Email & SMS alerting, 1 contact
  • 2 hrs/mo remote support (technician)
  • Customer portal — tickets & status
  • 4-hour critical response SLA
Premier
$599/mo
Comprehensive managed IT for businesses that want Wulfpak fully in the driver seat.
  • Sentinel monitoring — unlimited devices
  • Full managed access (MeshCentral)
  • 8 hrs/mo mixed support (tech + senior)
  • Full device management plane
  • Customer portal — all features
  • Quarterly on-site visit included
  • Quarterly infrastructure review call
  • 4-hour critical response SLA

Annual agreements receive a 10% discount. À la carte services available — contact us for a custom quote.

Know Before Your Customers Do

Powered by Zabbix. Flat monthly fee. No contracts required. If you're not ready for a full managed plan, start here.

Pulse
$49/mo
Know the moment your internet goes down — before a customer calls to tell you.
  • Internet up/down monitoring
  • Email & SMS alerts
  • 1 alert contact
  • Next business day response
Watchdog
$99/mo
Full device monitoring for servers, switches, UPS units, and critical services.
  • Up to 10 monitored devices
  • Service checks (web, database, email)
  • Email & SMS alerts
  • Monthly uptime report
Sentinel
$199/mo
Enterprise-grade monitoring with unlimited devices and quarterly review calls.
  • Unlimited monitored devices
  • Full service monitoring
  • Priority alerting
  • Quarterly infrastructure review call

Not Ready for a Plan?
That's Completely Fine.

Some businesses just need a reliable technician they can call when something goes wrong. No monthly commitment, no retainer, no contract — just honest hourly work from people who know what they're doing.

Law firms, small offices, and single-location businesses call us all the time for exactly this. You pay only for the time we spend. Simple.

Our honest policy: If we can solve your problem over the phone or by text in under 15 minutes, there's no charge. We'll tell you straight. If it's going to take longer, we'll let you know before the clock starts.
On-Demand Hourly Rates
Support Technician Break/fix, on-site visits, routine support
$60–$80/hr
Senior Engineer Complex problems, networking, security, infrastructure
$100–$200/hr
After-Hours / Urgent Outside M–F 8AM–5PM EST
1.5× rate
Quick Phone / Text Consult Under 15 minutes
No charge

Most tech visits resolve in 1–2 hours. We'll give you an honest estimate before we start.

No Runaround.
No Ticket Queues.
Just Results.

  • 25+ years of hands-on experience

    Enterprise IT expertise applied to your small business — not watered-down or outsourced.

  • No lock-in contracts

    Month-to-month on all monitoring plans. We earn your business every month.

  • Local when it matters

    Based in Coudersport, PA. We serve Northern PA and Southern NY — remote and on-site.

  • CISSP-certified security

    Security isn't a bolt-on — it's built into every engagement from day one.

  • You talk to us directly

    No call centers. No ticket queues. A real engineer who knows your environment.

SOUND FAMILIAR?

  • "We don't know our internet is down until customers call."
  • "Our server crashed and we lost hours of work."
  • "We have no idea if our backups actually work."
  • "Our IT guy quit and we have no one to call."
  • "We got hit with ransomware and had no plan."
  • "We're paying for software nobody uses or understands."

We fix these problems — and set you up so they don't happen again. Start with a free 30-minute conversation.

OUR COMMITMENT
4 hrs
Critical Response
Next Day
Standard Response
M–F 8–5
Service Hours
1.5×
After-Hours Rate

Your Infrastructure.
Your Dashboard.

Standard and Premier clients get access to the Wulfpak Customer Portal — a secure web app giving your team real-time visibility into your own systems and a direct line to our support team without picking up the phone.

  • Live system status from your monitored devices
  • Open support tickets tied to a specific device or standalone
  • View your full ticket history — open and closed
  • Scheduled maintenance and event visibility
  • Independent credentials — never exposed to billing systems
  • Your data is isolated — no other client can see your environment
📊
Live Status
Real-time Zabbix data for your devices
🎫
Ticketing
Device-linked or standalone support tickets
📅
Maintenance
See scheduled work before it happens
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Secure & Isolated
Your org's data — completely separate

Tools for Existing Clients

Direct access to support and self-service resources.

Live

Client Helpdesk

Submit and track support tickets, report issues, and communicate directly with our team — no account required.

Open a Ticket →
Coming Soon

Knowledge Base

A searchable library of guides, how-tos, and technical documentation to help you get the most out of your infrastructure.

In Development

Client Portal

Live system status, device monitoring dashboards, and integrated ticketing for managed service clients.

We Help Homeowners Too.

You don't have to be a business to call us. If your computer, printer, home network, or phone is driving you crazy — we can help. Same people, same experience, no jargon.

THINGS WE FIX ALL THE TIME

  • 🐌 Computer running slow or freezing up
  • 🦠 Virus, malware, or ransomware cleanup
  • 🖨️ Printer won't connect or keeps going offline
  • 📶 Wi-Fi dead spots or slow internet at home
  • 💾 Lost files or failed hard drive recovery
  • 🔒 Account hacked or password locked out
  • 📱 New device setup — phone, tablet, laptop
  • 📧 Email not working or flooded with spam
$60–$80
Per Hour
Free
Under 15 Min Phone/Text
Remote
or In-Home Available

Just Reach Out.

Call, text, or email — whatever's easiest. We'll be straight with you about what's wrong, how long it'll take, and what it'll cost. If it's a quick fix we can walk you through over the phone, we will — no charge for under 15 minutes.

⏱ Under 15 minutes over phone or text? No charge. Ever.

Let's Talk About
Your Technology.

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Call or Text (814) 320-3444
SMS-friendly — text us anytime
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Service Hours Monday–Friday, 8:00 AM – 5:00 PM EST
After-hours support available at 1.5× rate
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Location Coudersport, PA 16915
Serving Northern PA & Southern NY

Free 30-Minute Consultation

Not sure what you need? Let's have an honest conversation about your technology — no pressure, no sales pitch. We'll tell you straight what you need and what you don't.

Request a Consultation

Or call us directly at (814) 320-3444